I appologize for any inconvience caused by lack
of updates to the web site. I do the best I can to update this website when
the need arises.
1. If you call, please leave a message!!!!!!
I understand that you would rather speak to a person when you call. However,
in addition to working the Sutlery, I am now working a regular job with
regular hours now (not part time as before). If you want to speak to a person,
please call after 7pm EST any evening and I will be happy to talk to you.
The quickest way to contact me is through email at email@example.com
and I will get back to you as soon as possible.
2. Also, this is our personal telephone line
as well as the sutlery and we are located in the Eastern Standard Time Zone
and would appreciate tremendously if you were aware of the time difference
when you are calling (especially from the West Coast).
3. While making orders, I am trying to build
up stock again. Please email or call with your inquiries to see what I have
managed to get done an in stock. However, please note that I am working
full time and I try my best to get orders done in a reasonable period of
4. I have a new gunsmith with new and far better
guns than our previous gunsmith. I hope to have a full line of muskets at
some point. Call to see what I may have in stock at the moment.
5. I am now making breeches out of a heavy linen.
Colors vary depending on supply. I am still making breeches from the light
weight and heavy weight wool.
6. Unfortunately, there is no plan to have a
shopping cart for ordering products.
7. As of present, I am not set up to have a
retail shop location. This is something that the City will not allow. However,
I am looking into other options.
Shipping: All packages will be sent USPS Priority
Mail - Delivery Confirmation. If you prefer not to check with me to calculate
the charges for you, shipping is 20%, but, the minimum shipping charge will
be $5.00. I am not close to a Fedex or UPS facility and will not ship them
that way unless absolutely necessary.
Returns and exchanges: There will be a 15% restocking
charge for anything returned, the only exception being something exchanged
for the same item in a different size. I hate doing this, but my predecessor
had a problem with returns - and the majority of them show signs of having
been disassembled or otherwise worked over to find out how they're made.
The designs are not copyrightable, but I have very lousy feelings for anyone
who uses one of my items to copy it, and then doesn't have the courtesy
to pay for the original. Also, shipping is non-refundable. If you return
an item even for size, please note that you will be charged shipping on
the replacement item I send you.
Terms are Cash, Check, MasterCard, Visa, Discover
or PayPal upon completion for all items unless other arrangements have been
made. Checks and Money Orders must clear my bank (approximately 10 days
from date of deposit) before any order is shipped.
Current sales tax rates I use:
Pennsylvania residents, add 7% sales tax. If
you live in Philadelphia or Allegheny Countys (Pa), add an additional 1%
sales tax. Virginia residents, 5%. For all orders out-of-country, please
contact me for shipping amounts and to discuss delivery options.
Internet address: I check this account a minimum
of once a day, per business day, and usually reply immediately unless we
are away at an event or away for some other reason: firstname.lastname@example.org
Mail address and phone:
P.O. Box 335
Claremont, Virginia 23899
(WE BOTH WORK OUTSIDE THE HOME SO PLEASE LEAVE
A MESSAGE!!!! OR I CANNOT NOT GET BACK TO YOU)
I do not have a separate fax number now. If
you need to fax me, call or email and I will set up the fax machine. However,
your best course is always e-mail.
Shop phone hours are normally 6pm-9pm, (EST)
Tuesday through Friday, 9am-5pm on Sunday and Monday (EST) (because it is
our personal as well as the business number). The Sutlery is a one person
operation and being that I am working a full time job now you may get the
voice mail. Please note that I will call you back if you leave a message.